Frequently Asked Questions

Instantly! Our online quote system provides real-time pricing. Just enter your ZIP code and building dimensions on our quote page. No waiting for callbacks or emails - your price appears immediately, including all components and freight costs.

Your quote includes:

• Complete steel frame kit with all primary and secondary members
• All necessary bolts, fasteners, and hardware
• Engineered drawings stamped for your location
• Detailed assembly instructions
• Freight delivery to your job site
• Technical support throughout your project

The only items not included are concrete/foundation work, insulation, and any electrical or plumbing.

No hidden fees - ever. The price you see at checkout is the total price you pay. This includes the building kit, engineering, and freight delivery. We believe in transparent pricing, so there are no surprise charges, handling fees, or unexpected costs.

Yes, prices can vary based on:

• Local building codes and load requirements (snow, wind, seismic)
• Freight distance from our manufacturing facilities
• Site accessibility for delivery trucks

Our instant quote system automatically factors in all location-specific requirements to give you accurate pricing for your exact area.

Standard delivery times are:

• 3-4 weeks for standard building kits
• 4-6 weeks for custom or large commercial projects
• Rush delivery available in 2-3 weeks (additional fees apply)

You'll receive tracking information and delivery updates throughout the process.

Freight includes delivery to your job site within standard delivery zones. The driver will deliver to a location accessible by semi-truck. You'll need equipment or labor on-site to unload the materials. The price you see at checkout is all-inclusive - no hidden freight charges or fuel surcharges.

Yes, you'll need appropriate equipment to unload the steel components safely. Options include:

• Forklift (recommended for most buildings)
• Telehandler or crane for larger buildings
• Multiple people for manual unloading of smaller kits

Your delivery driver will not unload the materials - this is the customer's responsibility.

Yes, customer pickup is available at our manufacturing facilities. This can save on freight costs if you're nearby and have appropriate transportation. Contact us to arrange pickup and receive a adjusted quote without freight charges.

FrameCore buildings are designed for straightforward assembly. With basic construction experience and the right tools, most customers successfully complete assembly. Each kit includes:

• Detailed step-by-step instructions with diagrams
• Pre-punched holes for all connections
• Labeled components for easy identification
• Phone support from our technical team

Most buildings can be assembled by 2-4 people in 2-5 days, depending on size.

We don't provide direct installation services, but we maintain a network of experienced contractors familiar with our building systems. We can provide referrals to qualified installers in your area. Many customers also work with local contractors or assemble the buildings themselves.

Basic tools required include:

• Impact drivers or wrenches for bolts
• Levels (4' and 2')
• Measuring tape (25' minimum)
• Safety equipment (hard hats, gloves, safety glasses)
• Ladders or scissor lift for working at height
• Come-along or chain hoist for alignment

Yes, all FrameCore kits include engineered drawings stamped by a licensed engineer for your specific location and building codes. These plans are accepted by building departments nationwide and include all structural calculations required for permitting.

Absolutely! We offer extensive customization options including:

• Custom dimensions (width, length, height)
• Door and window placements
• Roof pitch adjustments
• Additional framed openings
• Mezzanines and interior partitions
• Canopies and lean-to additions

Contact our design team to discuss your specific requirements.

Yes, within 48 hours of ordering. Contact us immediately and we'll help adjust your kit before it enters production. After 48 hours, the engineering and fabrication process begins, making changes difficult or impossible. Minor modifications may still be possible with additional fees.

Yes, we offer a variety of color options for roofing and siding panels:

• Standard colors: Galvalume, Polar White, Light Stone, Charcoal Gray
• Premium colors: Burgundy, Forest Green, Ocean Blue, Sandstone
• Custom colors available for larger orders

Color selection can be made during the ordering process.

FrameCore provides comprehensive warranty coverage:

• 50-year structural warranty on the steel frame
• 40-year warranty on Galvalume roof panels
• 40-year paint warranty on colored panels
• 20-year warranty on fasteners and trim
• 1-year warranty on doors and accessories

All warranties are manufacturer-backed and transferable to future owners.

We provide comprehensive technical support including:

• Phone support during business hours (8 AM - 5 PM CST)
• Email support with 24-hour response time
• Video tutorials for common assembly steps
• Direct access to our engineering team for technical questions
• On-site consultation available for complex projects

While rare, we handle any issues quickly:

• Report any missing or damaged parts within 5 days of delivery
• Send photos of damaged items for quick processing
• Replacement parts shipped via expedited freight at no charge
• Most replacement parts arrive within 2-3 business days

We maintain extra inventory specifically for quick replacements.

Yes, each building kit includes a maintenance guide covering:

• Annual inspection checklists
• Fastener torque specifications
• Panel cleaning and care instructions
• Touch-up paint procedures
• Warranty preservation requirements

Following these guidelines ensures your building lasts for decades.